• 01

    What do I do if my car gets stolen?

    1. Contact the Tag Tracking Central immediately: You must contact the Tag Tracking Central immediately to advise us of the theft. The Tag Tracking Team will be dispatched within moments following your phone call. 2. Obtain an event number: You must also contact your local law enforcement agency to report the theft of your vehicle and obtain an event number which is required by us to proceed with tracking.

  • 02

    How will my vehicle be tracked and recovered if it is stolen?

    Once we have been advised of the theft, we will dispatch our dedicated tracking team, who are on call 24/7, 365 days a year! Also terrain is not an issue. In the event of a theft, our Tracking Team have both emergency ground-based vehicles and light aircrafts at their disposal if they should require them.

  • 03

    How long will it take to find my car?

    The time it takes to recover a stolen vehicle can vary, depending on the circumstances of the theft. Many stolen vehicles are found within an hour once we receive the alert.

  • 04

    Does the Tag System require a connection to my vehicle's electrical system?

    No. The Tag System is completely self-sufficient and autonomous. Unlike other products on the market today, Tag is completely wireless. Meaning, it requires absolutely no connection to your vehicle’s electrical system.

  • 05

    How much does the Tag System cost?

    Pricing for the Tag System may vary depending on your insurance provider and or distributor. Tag staff is continuously working with its insurance partners to create rebate programs that make the Tag System the most cost effective vehicle protection solution in the world. For current pricing, please contact Tag Customer Service or your local authorized dealer.

  • 06

    Are there any monthly or annual monitoring fees for my new Tag System?

    No. There are absolutely no other fees whatsoever for the Tag System. The purchase price includes all the installation costs and the monitoring fees for a 5 year period.

  • 07

    Are there any tracking and recovery fees?

    No. Tracking and recovery fees are included in the purchase price of your new Tag System.

  • 08

    Will my insurance company provide me with a rebate if I purchase the Tag System?

    Most insurance providers offer substantial premium rebates! Please contact your insurance provider or broker for more information.

  • 09

    Is the Tag System transferable from one owner to another?

    A transfer of ownership may be completed for a fee of 49.95 + tx. This fee includes all of the necessary updates to our database and systems as well as the inspection of the system if necessary. If you have purchased a vehicle with a Tag system installed and would like to transfer it to your name, please contact us at 1-888-745-8241 or fill out the form online:

  • 10

    Is the Tag System transferable from one vehicle to another?

    A Tag system cannot be transferred from one vehicle to another due to the nature of the installation and for security reasons. The number of units as well as their location within the vehicle are not noted upon installation. Also, due to the fact that the units are so small, they can be hidden in very restrictive areas, making it almost impossible to remove them once installed.

  • 11

    Can the installation of a new Tag System have an impact on my vehicle warranty?

    No. Why? The Tag System is completely self-sufficient and autonomous. Unlike other products on the market today, Tag is completely wireless. Meaning, it requires absolutely no connection to your vehicle’s electrical system. Therefore it will also have no effect on your vehicle's warranty as it does not interfere with your vehicle's functionality whatsoever.

  • 12

    Does the purchase of my new Tag System carry a warranty?

    Yes. Your new Tag System carries a 5 year product and recovery warranty. Therefore the repair or replacement of any part of your Tag System will be conducted free of charge during the 5 year period of your warranty. Your warranty period begins on the date of installation of the Tag System. Also, in the unlikely event that your vehicle is stolen within the 5 year period of your warranty and not recovered within 45 days of the theft we will outfit your replacement vehicle with a new Tag System absolutely free.

  • 13

    How far is Tag able to track a vehicle?

    We track vehicles all over Canada and the United States. That's right! Although Tag is based in Montreal, our network is far-reaching and very secure.

  • 14

    Where can I buy the Tag System?

    Please consult our list authorized dealers or get in touch with a Customer Service agent today: (514) 745-8241 | info@tagtracking.ca

  • 15

    Why do thieves avoid Tagged vehicles?

    Our reputation precedes us. We have a 100% recovery rate to date. Tag's multi-unit tracking system is virtually impossible to locate, quantify and remove. Tag's signal cannot be 'jammed'. Tag's experienced team of tracking technicians are on call 24/7. Find out more about the Tag Team. Our secure wireless network. Tag's tested multi-layered system has yet to be bypassed by thieves. Find out more about our multi-layered system.

  • 16

    What exactly is the Tag System?

    Our system implements preventative measures such as chemical etching and electronic identification to deter thieves, along with a trained vehicle tracking team should a theft occur. These measures are combined to form the most effective anti-theft service and product on the market today.

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